Info - Ts & Cs

How to place an order

Browse through the site and select the items that you would like to purchase by clicking "Buy Me", if the item comes in different colour-ways then select your preferred colour first. These items will be forwarded to your shopping cart. You can click on "Shopping Bag" at anytime to update the contents of your shopping cart. When you are ready to pay click "Checkout" to begin the checkout process. Here you will be asked to login, if you don’t have an account it’s really quick and easy to do and once we have your details we can send out your order.

If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. Your card will be authorised in real time and you will be given confirmation of a successful payment.

Order Cancellation

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. Please note that earrings are non-returnable for hygiene reasons.

Please log into your account and if the order status is still “Processing” it may be possible to cancel your order before it is despatched. All order cancellations must be sent to us via e-mail quoting your name, order number and full address. If however your order status is “despatched” you will need to return the order to us at your own expense. See 'Can my order be refunded or exchanged'.

Out Of Stock

We cannot guarantee your exact item will be in stock. If your item is not in stock, we will notify you by e-mail. You will always be notified with the option to cancel your order if you would rather not wait.

Trading Terms

These terms and conditions will apply to all orders for the purchase of goods from the ME & ZENA web site. By placing an order you are indicating your acceptance of these terms and conditions. That you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.

Prices

All prices are as stated on the “ME & ZENA” website, although “ME & ZENA” reserves the right at any time to revise the price of goods without notice.

Copyright

All intellectual property rights in the website including the logo, graphics, text and products are owned by “ME & ZENA”. You may not copy, reproduce, modify, distribute or display any part of this site or products without prior written permission.

Submissions

All information and material submitted by you to “ME & ZENA”, or that you publish on any public area of the “ME & ZENA” website shall be provided by the submitter and accepted by “ME & ZENA” on a non-confidential basis. Furthermore, “ME & ZENA” shall be granted permission to edit, copy, republish and distribute (for any purpose) submissions unless previously discussed with owner. Copyright remains the property of the owner, and may not be reproduced by third parties without prior written permission.

Our Contact Details

Trading Address: 40 Buckingham Road, London, UK, E15 1SP

Contact telephone: 07813792826

Contact email: zena@meandzena.com

Warranties

ME & ZENA is unable to provide any warranties in relation to goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Supply of Good and Services Act 1994. This does not affect your statutory rights as a consumer.

ME & ZENA’s Liability

Except in relation to liability for death or personal injury ME & ZENA’s liability for negligence shall be limited to the total value of the transaction. “ME & ZENA” shall not be liable for any indirect, consequential or special losses even if “ME & ZENA” has previously been advised of the likelihood of such losses.

Availability of Website

We will use all reasonable endeavors to ensure that this Website does not have any problems and that the goods displayed are available. However, we cannot guarantee the availability of the Website or that any goods on the Website are in stock or available.

Right to Alter Terms and Conditions

We reserve the right to alter these terms and conditions without notice from time to time.

Jurisdiction

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.