Pop up - Delivery
Shipping
I dispatch orders up to three working days after your order is placed via the method detailed below. I do not ship on weekends or bank holidays.
Delivery options are as follows;
UK customers
- Royal Mail 1st class recorded (next working day) - £3.50
- Royal Mail 1st class recorded (next working day) - FREE if basket spend is £30 and up
Please note that Royal Mail recorded delivery is not a time guaranteed service, delivery times are an estimation only
Worldwide customers
- Royal Mail Tracked and signed - £10.00
Worldwide delivery times
- Western Europe – 3-5 working days
- Rest of World – 5 – 7 working days
Please note that Royal Mail recorded delivery and Royal Mail tracked and signed for are not time guaranteed services, delivery times are an estimation only.
Customs, duties and taxes
IMPORTANT: Due to high import fees, I strongly recommend EU customers shop Me & Zena via my Etsy shop. Etsy calculate customs, duties and taxes at the point of purchase, a service meandzena.com is currently unable to offer. This means you will not incur any unknown import charges, you will know exactly what you are paying as you check out. If you still wish to shop at meandzena.com please read below...
Me & Zena delivers from the UK. Payment of any import duties and taxes in the destination country are the responsibility of the recipient of the parcel and are charged once the parcel has reached the destination country. Please note this now applies to countries in the EU. Unfortunately, I have no control over these charges as customs policies are set by each country. If you have any questions related to customs charges you are advised to contact your local customs office.
If you refuse your shipment you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Me & Zena. This amount will be deducted from your refund.
Returns & exchanges
We accept returns or exchanges for all items - with the exception of earrings - made within 14 days of the shipping date.